At Ape Retail (Vikatec Ltd) we understand that your privacy is very important and we will treat any personal information you provide us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998.
We promise to look after your personal information and we will not sell any information about you to any other party.
Personal information we collect
We only take the minimal information needed to fulfil your order.
We will only collect information when you willingly provide it.
You are not legally required to provide us with your personal information, but in order to do any of the following, you will need to provide us with certain details:
To place an order.
To customise an order.
To enter prizes or competitions.
To provide feedback.
The details you provide to us will include your name, email address, product selections, delivery address, telephone number.
You may also have to provide the payment services, credit or debit card number, the card's expiry date and billing address.
We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.
How we use your personal information
Personal details submitted to us will be used for the purposes specified:
Process any transactions you make using the website, including contacting you if we have any query regarding orders or responding to any of your queries.
Carry out credit checks, verifying your identity and other security procedures in relation to the transactions on our website.
Provide our goods and services to you and for associated purposes.
Contact you in relation to any prize or competition or promotions you have entered.
Enable us to comply with any legal or regulatory requirements and prevention of theft, fraud or other crimes.
Disclosure of your information
Your personal information may be disclosed to third parties who will help process your order or delivery or send you communications.
We never pass your details on to any one else apart from to fulfil your order or any legal or law request.
Right to Access
You have the right to access your personal information we hold about you at any time, subject to a fee which is currently £10.
You can ask us to update or correct any incomplete, inaccurate personal information that we hold about you free of charge, at any time.
Please note that before we are able to provide you with, or to correct, any personal information we hold about you, we may ask you to verify your identity and to provide other details to help us to respond to your request.
Please contact us to request or make changes.
You have the right to:
Know the personal information we hold about you.
Change any incomplete, inaccurate personal information that we hold about you.
Have personal information about you erased from our systems. This may effect delivery or customers services it too soon after the order.
Where we go further
We do not take or store any payment card details.
No details we take are stored online long term by us, once the order process is finsihed we remove all your details from our site, so there is nothing for bad people to access or take. Kepping you safe.
We do not use logon details or passwords, yes it means you have to add your address every time you order, but you are safe, no details online means nothing to take.
We do not use any tracking to monitor you, no cookies , no ads, no noise.
Once you leave our store (without an order) we have no record of you, that is the way it should be. Your business is your own, we do not follow you online.